That was all fine once the laptop arrived, because I really love it. It's a nice compromise between size (16" screen) and portability (it's relatively light to carry around). It runs fast, the keyboard is smooth and easy to type on, and everything on it works well for the most part.
The only problem is that I want to play Sims 3 on it. When I first installed it, it ran very choppy and kept hesitating and freezing up for just a few seconds every 30 seconds or so. Tech support helped me by reinstalling video drivers and helping me with some other things to help speed up my computer, and now the game runs passably well. They also assured me that this computer exceeds the specs for the game. (My specs: Core i7 720QM processor [1.6 - 2.8] with 6 GB memory.)
But...it still runs a bit slow when playing this game. On their website right now, a lot of the features for which I paid extra are now standard and the faster processor plus 8 GB memory are now somewhat affordable.
I called Dell to see if I could return this computer and either exchange it for one with the faster processor or buy a new one. They said they'd charge me a 15% restocking fee (which they said amounted to $230 or $240, but when I computed it myself, it came to over $300). Instead he offered me $100 to keep the computer. lol I took it rather than lose the $200.
I feel like I got kind of screwed on this, though. On the packing slip for this computer, it says: "For returns, see Dell's 'Total Satisfaction Return Policy'. Contact customer service for an authorization."
If I click "return" on the order page, it says you have 21 days to return and item and it would be subject to the 15% restocking fee, but I searched the Dell website for the "Total Satisfaction Return Policy" and that says:
"Total Satisfaction" Return Policy (U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price.
Way to be confusing, Dell. :-( When I bought this computer, I figured if it wouldn't play Sims 3 well, I'd return it and look for something else.
I also wish I'd waited for Christmas sales, but I didn't think of that. I was just thinking "Windows 7 & Sims in my bedroom and/or hotel room!" hehe I also wish I'd done more research on this processor. I thought I'd done enough research about the computer and the processor and all of that, but apparently not.
Ah well, live and learn. This is a $2000 mistake that I'll be living with for at least four or five years.
OTOH, I do love this computer and it is very pretty. I'll be very happy to have it on my next trip instead of the clunky, heavy, old laptop my husband and I have been sharing for the past nine or ten years. (I think we bought it in 2000, but it may have been 2001.)